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Tomorrow's health is... Defining a new possible.

Director, Customer Facing Demand Planning

Irving, Texas Job ID JR0153449 Category Demand Planning, Business & Strategy Post Date Sep. 15, 2026
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary 

The Director, Customer Facing DemandPlanningsits within the demand planning organization, part of the Supply Chain Inventory Planning team and serves as the primary owner ofcustomer–level demand executionfor an assigned segment.This roleleads a team of ~10 FTE andreports to theSr. DirectorofCustomer FacingDemand Planning. Theyexecute the customer-specific demand remit for the assigned segment, managing inventory positioning, and service levels at the account level, while capturing and qualifying inbound demand signals including new product launches, and translating that customer intelligence back into theconsensusplanning process.

Key Responsibilities 

Customer Demand Execution 

  • Managetheday-to-daycustomer-facing demand functionforthe assigned segment,ensuring the team executes against established standardsas ahigh-responsiveness partner to customers and cross-functional stakeholders.

  • Maintainthe sequestration and strategic customer program modelforthe assignedsegment, ensuringinventory is accurately bucketed, program commitments are honored, and customers have reliable access to the inventory they are entitled to; oversee customer portfolio management including formulary changes, product switches, and customer-specific inventory positions.

  • Direct the customer onboarding function for new accounts, ensuring inventory builds, allocation planning, and system setup are executed in a coordinated, go-live ready manner.

  • Manage escalations and serve as the primary point ofescalationfor customer facing communication within the assignedsegment, resolving service level inquiries, and ensuring contractual requirements are tracked and met, escalating to the Sr. Director whenrequired. 

  • Ensurecustomer-specific award switch executionis completed accurately and on time for the assigned accounts.

Demand Signal Intake & Translation

  • Execute the demand signal intake process for the assignedsegment, ensuring the team captures,validates, and enriches customer intelligence against established quality standards before passing inputs to the consensus demand planning team. 

  • Monitor and manage upstream demand inputs for the assignedsegment, including program changes, new launch items, promotional activity, and customer specific shifts ensuring they are captured proactively and reflected in the plan before they create a supply risk. 

  • Maintain an active working relationship with the consensus demand planning team, ensuring demand signal inputs are understood,accepted,and incorporated into the consensus forecast without delays or misalignment. 

Service Level Reporting & Analytics

  • Manageservice level performancefor assignedsegment, ensuring the team producesaccurate,timelyservice level reports and national tracking metrics that enable proactive management of service risk.

  • Conduct and direct root cause analysis on service level escalations andomitsforassigned accounts,holding the team accountable toidentifyingprecipitating events and driving remediation.

  • Maintain and improve analyticalcapability within the team, including dashboards, data queries, and reporting tools that surface allocation and policy decisions faster and with greater accuracy.

Team Leadership, Development & Continuous Improvement

  • Manage and develop a customer-facing demand team for assignedsegment, holding team members accountabletoperformanceexpectations,role clarity, and the operating standards set by the Sr. Director. 

  • Coach and develop team members toward greater ownership and capability, providing regular feedback,identifyingdevelopment opportunities, and creating visibility into advancement paths within the demand planning organization. 

  • Partner with theother Directors of Customer Facing Demand to drive continuous improvement efforts, share leading practicesand drive consistency across teams. 

  • Maintain a close pulse on team workload, capacity, andexecutionquality acrossaccounts, proactivelyidentifyingresource constraints or process gaps before they affect customer service or demand signal accuracy. 

Minimum Requirement

Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

Education

Bachelor’s degree in Supply Chain, Business or related field, or equivalent experience. 

Critical Skills 

  • 12+ years in supply chain, demand planning, or customer operations roles with at least 4years ina leadershipcapacity managing teams and driving cross functional outcomes.

  • Elevating the quality and reliability of the demand signal entering the consensus planning process through disciplined intake governance and rigorous enrichment practices. 

  • Building trusted relationships with customers andcross–functional partners whilemaintainingthe objectivity required to make hard calls on the forecast. 

  • Managing a high volume, operationally intensive account portfolio with precision.

  • Functionalproficiencyin Kinaxis Maestro or comparable advanced planning system.

  • Demonstrated experience leading customer-facingteamsin a complex, high-volumedistribution,pharmaceutical environment, withdirectaccountability for service levels. 

  • Strong analytical and structured problem-solving skills.

  • Proven ability to influence without direct authority across a matrixed organization.

Additional Skills 

  • Strong communication skills - ability torepresentthe segmentcredibly in leadership forums and translate operational complexity into clear strategic framing.

  • Experience managing sequestration programs, or high-touch strategic customer inventory models.

  • Demonstrated ability to work cross-functionally across demand planning, supply planning, and inventory management teams. 

  • Demonstrated ability to balance customer advocacy with the analytical disciplinerequiredto challenge demand signals that do not reflect system or market reality. 

  • Familiar with demand planning analytics and reporting tools, including dashboards and data queries that support account-level service level management. 

Physical Requirements

  • Traditional office requirements.  A large percentage of time performing computer-based work is required.

  • Hybrid role, must live near Las Colinas office.

  • Up to 25% travel.

This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$136,300 - $227,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

  • McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
  • McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
  • McKesson job postings are posted on our career site: careers.mckesson.com

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