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VOICES OF MCKESSON

Inside McKesson’s CSI Team

5 MIN READ TIME

Shaping the Future of Pharmacy: Inside McKesson’s Commercial Strategy & Innovation Team

Looking for a career where innovation is connected to purpose? At McKesson, the Commercial Strategy & Innovation (CSI) team gives people the opportunity to do meaningful work that helps make care possible for patients every day. CSI brings together pharmacy technology, data, and human-centered design to simplify complex challenges across the pharmacy ecosystem and help create more time for care.

For professionals who want more than a job title, CSI offers something deeper: the chance to build solutions that support pharmacy teams, strengthen patient care, and shape the future of health.


What is McKesson’s Commercial Strategy & Innovation (CSI) team?
McKesson’s Commercial Strategy & Innovation (CSI) team designs and delivers pharmacy technology, data solutions, and connected systems that simplify workflows, improve decision-making, and enable better patient care. By bringing together expertise in product, engineering, data, and strategy, CSI helps pharmacies operate more efficiently and achieve better outcomes. 

Pharmacist

Where Technology Meets Care

Pharmacy teams today are balancing rising prescription volumes, expanding clinical responsibilities, and increasingly complex workflows. In that environment, even small improvements can make a meaningful difference. As Eddy Sookswat, Senior Vice President of Commercial Strategy & Innovation, has said:

“Every minute you remove from a manual task is a minute returned to patient care.”

That idea is at the heart of CSI’s work. By automating routine tasks, connecting systems, and improving decision-making, CSI helps reduce friction so pharmacy teams can spend less time navigating complexity and more time focused on the people they serve. This is where innovation becomes personal: the work may happen behind the scenes, but its impact reaches the patients, families, and communities you live in. 

A Connected Ecosystem, Driven by Purposeful Innovation

CSI brings together a connected portfolio of businesses, including Supplylogix, Macro Helix, McKesson Pharmacy Systems, and Digital Product Management, to help create more seamless pharmacy experiences. CSI’s mission is to build products and integrate systems that strengthen McKesson’s core and make the pharmaceutical ecosystem smarter, faster, and more reliable.
To learn more, visit McKesson Pharmacy Technology Solutions.



Driving Meaningful Outcomes

At CSI, the work is about more than systems or software. It is about enabling better moments of care. That is where the meaning comes from for CSI team members: knowing that what they build, design, and support can help create more time, clarity, and capacity for pharmacy teams to care for patients.

McKesson employees smiling

A Team Built on Belonging

Behind every innovation is a team of people driven by a shared purpose. CSI brings together varied perspectives across strategy, product development, engineering, and data, creating an environment where collaboration fuels progress.

By working across teams, employees have the opportunity to contribute new ideas and learn from one another. Individuals are encouraged to bring their full selves to work because every contribution plays a role in improving outcomes for customers and patients alike.

Join Us in Building What’s Next

The future of pharmacy will be shaped by people who care deeply, think boldly, and want their work to matter. At McKesson, the CSI team offers the chance to grow your career while helping create more time and care for patients. Explore our latest career opportunities here!


What kind of careers are available in CSI?
CSI offers careers across product management, software engineering, data and analytics, strategy and innovation, implementation, customer success, sales, marketing and communications, technical support, training, UX/design, and business operations.