McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Product Quality Manager leads and develops a team of Product Quality Specialists to ensure Product Quality activities are executed effectively, consistently, and in compliance with applicable regulatory and company requirements.

The role provides management oversight of Product Quality operations, including batch acceptance, investigations, CAPA, change control, product disposition, quarantine management, and new product support. The position achieves results through people leadership, prioritisation, coaching, accountability, and effective operational oversight.

The Product Quality Manager is expected to foster a culture of compliance, continuous improvement, collaboration, and employee development aligned with McKesson I2CARE values and LEADRx leadership expectations.

Key Responsibilities

People Leadership

• Lead, coach, and develop a team of Product Quality Specialists.

• Set clear goals, priorities, and performance expectations aligned with departmental objectives.

• Provide regular coaching, feedback, and development opportunities to support employee growth and performance.

• Build team capability through training, succession planning, and talent development.

• Ensure team members have the appropriate training, resources, and support to perform their roles effectively.

• Foster an inclusive, engaged, and accountable team culture.

• Role model McKesson values and LEADRx behaviours through day-to-day leadership.

Product Quality Oversight

• Ensure Product Quality activities are executed in accordance with internal procedures, quality standards, and applicable regulatory requirements.

• Provide oversight of batch acceptance and product disposition activities performed by the Product Quality team.

• Ensure investigations, CAPA, and change control activities are managed effectively and completed within established timelines.

• Ensure appropriate oversight and execution of quarantine, release, rejection, and disposition activities by the Product Quality team.

• Ensure quality risks are identified, assessed, escalated, and managed appropriately.

• Ensure effective quality oversight throughout the product lifecycle, including new product introduction and ongoing product maintenance.

• Ensure significant quality, compliance, or supply risks are communicated and escalated appropriately.

Operational Management

• Manage team workload, priorities, and resources to support departmental objectives.

• Monitor operational performance and key quality metrics to drive continuous improvement.

• Ensure Product Quality commitments are completed in a timely and compliant manner.

• Identify opportunities to improve efficiency, consistency, and effectiveness within Product Quality processes.

• Support implementation of process improvements, digital solutions, and automation initiatives.

• Promote data-driven decision-making and operational excellence across the team.

• Ensure compliance with Quality Management System requirements and internal policies.

Stakeholder Collaboration

• Build effective working relationships with Quality Control, Regulatory Affairs, Supply Chain, Operations, Technical Services, Commercial teams, and external partners.

• Partner with stakeholders to address quality issues and support business objectives.

• Represent Product Quality during inspections, audits, supplier interactions, and cross-functional initiatives.

• Communicate quality risks, operational performance, priorities, and key issues to leadership and stakeholders.

• Support a collaborative approach to problem solving and decision-making across the organisation.

LEADRx Leadership Expectations

The Product Quality Manager is expected to demonstrate and reinforce McKesson LEADRx leadership behaviours through people leadership, operational delivery, and quality oversight.

LEADRx Behaviour

Manager Expectation

Build Teams of Tomorrow

Develop talent through coaching, mentoring, feedback, and development planning.

Deliver Results That Matter

Set clear expectations, monitor performance, and drive accountability for meaningful quality and business outcomes.

Move at the Pace of Possibility

Remove barriers, support efficient execution, and encourage continuous improvement.

Make Bold Moves

Support timely, risk-based decision-making and constructive challenge.

Create Our Future

Identify opportunities to improve processes, systems, team capability, and digital ways of working.

Lead with Purpose and Humility

Build trust through integrity, transparency, inclusiveness, and consistent leadership behaviours.

Minimum Requirement

Degree or equivalent experience. Typically requires 6+ years of professional experience and 0-2 years of supervisory experience.

Critical Skills

• Experience within pharmaceutical Quality Assurance, Product Quality, Quality Control, or a related GxP-regulated environment.

• Demonstrated ability to lead, coach, and develop others; formal supervisory or management experience is preferred but not required.

• Experience working within quality systems, investigations, CAPA, change control, and risk management processes.

• Experience supporting regulatory compliance requirements within the pharmaceutical industry.

Additional Skills

• Strong people leadership, coaching, and team development skills.

• Ability to build capability and drive performance through others.

• Strong communication and stakeholder management skills.

• Effective planning, prioritisation, and organisational capability.

• Strong problem-solving and risk-based decision-making skills.

• Knowledge of pharmaceutical quality systems and regulatory requirements.

• Ability to drive accountability, operational discipline, and continuous improvement.

• Focus on delivering results through effective team leadership and oversight.

Technical Proficiency

• Experience with electronic quality management systems such as MasterControl.

• Proficiency in Microsoft Office applications.

• Familiarity with quality metrics, reporting tools, and digital technologies that support quality operations.

Work Environment

• Hybrid working model.

• Occasional domestic and international travel may be required.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.