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Tomorrow's health is... Defining a new possible.

Customer Success Account Manager (EHR)

Remote - Texas Job ID JR0146383 Category Customer Success, Customer Service & Relations Post Date Apr. 24, 2026
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Be part of the team thatispoised to transform the fight against cancer. Backed by the strength of a Fortune 8 company, our entrepreneurial organization develops technologies used by the oncology community to deliver evidence-based, personalized care, as well as insights used by biopharma companies to accelerate drug development and support the entire treatment journey. Our work powers informed decision-making at every pivotal moment in oncology,from the treatment options presented to patients to the operational considerations for oncology practices, to the design of clinical trials, to the commercial launch plans for new therapies.  

Role Overview

The position is responsible formanaging all aspects of the technology relationship with our customers. TheAccountManager develops, grows, andmaintainshis/herterritory relationships and coordinates and collaborates with various business units within the company to ensure client requests are handled swiftly and successfully. 

Key Responsibilities

  • TheAccountManager specifically manages theday-to-dayrelationship of assigned clients in the support and use ofiKnowMedG2 EHR, Lynx, CVP, Practice Insights,andOntadaHealth.

  • The AMdemonstratescurrent knowledge of all applications, along with an understanding ofappropriate workflowand necessary practice support. 

  • TheAccountManager activelyparticipatesin the implementation process of accounts intheirterritory to helpfacilitate a clear transition from implementation to account management and to contribute to the success of both the implementation and the overall adoption of the technologies. 

  • Supports and adheres to the McKesson Specialty Health Compliance Program, including the Code of Ethics and Business Standards. 

  • Keyresponsibilities include building and developing customer relationships and working withsales partners, network counterparts, and other internal teams to nurture and grow those relationships.

  • Developsandmaintainsa territory business plan to strategically manage his/her territory. Provides day-to-day support, including but not limited to, post-go-livesupport, training and retraining needs, workflowreviewand optimization, implementing best practices, and providing program-related support. 

  • SupportsiKMG2 go-live to ensure a smooth transition from the Implementation phase of the project to Account Management. 

  • Assist customers with the resolution of issues inan accurateandtimelymanner, providing the highest level of customer satisfaction.

MinimumRequirement

  • Degree or equivalent and typically requires 7+ years of relevant experience.

Education 

  • BS degree or equivalent experience in electronic systemimplementation, installation,and troubleshooting 

Critical Skills

  • 4+ years of specific systems experience within applications withiKnowMed.

  • EHR application knowledge and working experience, preferably withiKnowMedG2. 

  • Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones 

  • Knowledge and experience with healthcareoperations, clinical, and/or financial systems (i.e.PracticeManagementSystems, EHR, Pharmacy Management Systems)

Additional Skills

  • Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines

  • Familiarity withoncology practice day-to-day operations. Demonstrated outstandingcommunicationskills (verbal,written,and presentation skills).Proficiencywith MS Word, Excel, PowerPoint, andTeams. 

  • Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones

Travel: 

Up to25% travelrequired

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$109,000 - $181,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

  • McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
  • McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
  • McKesson job postings are posted on our career site: careers.mckesson.com.

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