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Tomorrow's health is... Defining a new possible.

Director, Workforce Management

Richmond, Virginia Job ID JR0138048 Category Field Operations, Distribution Operations Post Date Nov. 10, 2025
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

We are seeking a leader for our Workforce Management team to join our team in Richmond, VA or any location near an McKesson Medical Surgical (MMS) distribution center.

This position will be responsible for designing and implementing our workforce management solution.  The position is the decision maker for the planning, project management oversight, and implementation of the project as well as ongoing administration of the program. 

Key Responsibilities:

Strategic Leadership:

  • Develop and implement network-wide workforce management strategy

  • Lead WFM teams in forecasting, scheduling, and real-time management across multiple distribution centers.

  • Partner with senior leadership to align labor planning with financial and operational targets.

  • Serve as a thought leader in workforce strategy, contributing to labor initiatives and transformation efforts.

Forecasting & Planning:

  • Oversee long-term and short-term labor forecasting models using historical data, seasonal trends, and predictive analytics.

  • Collaborate with Finance and Operations to support budgeting and headcount planning.

  • Integrate AI/ML models to enhanced forecasting accuracy and responsiveness to demand fluctuations.

Scheduling & Optimization:

  • Ensure efficient scheduling practices that balance labor costs with service level goals.

  • Implement tools and technologies to automate and optimize scheduling processes.

  • Design scalable scheduling frameworks adaptable to future growth and automation.

Performance Monitoring:

  • Establish KPIs and dashboards to monitor workforce performance and productivity.

  • Drive continuous improvement through data analysis and actionable insights.

  • Benchmark performance across sites to identify best practices and standardize excellence.

Technology & Systems:

  • Evaluate and implement WFM software solutions.

  • Ensure system integrity, data accuracy, and user adoption across the organization.

Compliance & Governance:

  • Ensure adherence to labor laws and internal policies.

  • Maintain documentation and audit readiness for workforce-related processes.

Team Development:

  • Lead, mentor, and develop a high-performing WFM team.

  • Foster a culture of accountability, innovation, and collaboration.

Minimum Requirements

  • 4-year degree in business or related field strongly preferred, or equivalent experience

  • 12+ years in workforce management or operations

  • 5+ years experience leading teams and projects in a large, complex company

  • Excellent verbal and written communication skills

  • Ability to engage and influence people across the organization

  • Effective time management and multitasking skills

  • Experience with enterprise WFM platforms (Kronos, ADP, Reflexis, Blue Yonder)

  • Strong analytical skills with proficiency in tools like SQL, Power BI, or Tableau.

Preferred Skills

  • Lean or six sigma certification

  • Risk and planning analysis

#LI-JT2

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$111,200 - $185,300

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

  • McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
  • McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
  • McKesson job postings are posted on our career site: careers.mckesson.com.

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