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Director of eCommerce

Memphis, Tennessee Numéro du poste JR0146467 Catégorie Field Operations, Distribution Operations Date de publication May. 01, 2026
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Director of eCommerce at McKesson Corporation is accountable for the end-to-end performance, scalability, and resilience of McKesson’s eCommerce fulfillment and digital commerce ecosystem. This role leads both the strategic direction of eCommerce capabilities and the operational execution of order fulfillment, ensuring customer expectations, carrier commitments, and regulatory requirements are consistently met.

This leader partners across Sales, IT, Engineering, Supply Chain, Compliance, and Operations to ensure capacity stays ahead of demand, systems remain stable, and disruptions are rapidly resolved—while continuously improving service, cost, and productivity.

Key Responsibilities

eCommerce Fulfillment & Operational Execution

  • Own daily and long-term eCommerce fulfillment performance, including order release, pack-out, labeling, shipment closeout, and carrier handoff.
  • Establish governance over order release timing, labor alignment, system readiness, and execution discipline to consistently meet carrier cutoffs.
  • Define, maintain, and evolve eCommerce throughput models and capacity plans to support growth, late-arriving volume, and peak demand scenarios.
  • Oversee carrier performance (including FedEx), managing lost package investigations, claims processes, corrective actions, and service recovery.
  • Provide operational direction on strategic volume decisions, including One-Time Buy opportunities and full‑pallet ordering for key customers.

Strategy, Platforms & Digital Enablement

  • Develop and execute an eCommerce strategy aligned with McKesson’s enterprise objectives, operational capabilities, and customer needs.
  • Ensure effective integration between eCommerce platforms and fulfillment operations, with clear ownership across order management, WCS, printing, applicators, and supporting systems.
  • Partner with IT and Engineering to evaluate and deploy technologies that enhance throughput, reliability, and customer experience.
  • Use data, performance metrics, and analytics to drive continuous improvement in productivity, dwell time, error reduction, and system stability.

Governance, Risk & Incident Management

  • Serve as the executive escalation point for major eCommerce disruptions, including system outages, carrier failures, and missed shipments.
  • Own communication standards for eCommerce and Masters-related incidents, ensuring timely, accurate, and consistent updates to Sales, Leadership, and Customers.
  • Establish cross-functional governance to address recurring operational failure themes, drive corrective actions, and prevent recurrence.
  • Provide executive sponsorship for inventory risk discussions and strategic programs, ensuring operational impacts are understood and mitigated within fulfillment models.

Compliance & Regulatory Oversight

  • Provide executive oversight for DSCSA, audit readiness, and regulatory compliance impacting eCommerce, Masters, Northstar, and Specialty channels.
  • Establish accountability for enterprise-wide resolution of recurring DSCSA, serialization, receiving, and data integrity issues affecting order release or shipment execution.
  • Partner with Compliance, Quality, and Supply Chain leadership to ensure Hazmat and regulatory requirements are clearly interpreted, communicated, and operationalized across distribution centers.

Leadership & Cross-Functional Collaboration

  • Lead and develop the eCommerce operations management structure, including inventory and transportation leadership roles.
  • Partner with Sales, Marketing, Supply Chain, IT, Engineering, and Product teams to align capacity, execution, and customer commitments.
  • Influence senior leadership through clear performance reporting, KPI insights, and operational risk visibility.

Job Qualifications

  • Bachelor's degree in Business, Marketing, Computer Science, or a related field; Master's degree preferred.
  • 10+ years of progressive experience in eCommerce leadership roles, preferably within a large, complex organization or B2B environment.
  • Proven track record of developing and executing successful eCommerce strategies that drive significant revenue growth and improve customer experience.
  • Strong understanding of eCommerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce), digital marketing channels, web analytics, and SEO/SEM best practices.
  • Experience leading and developing high-performing teams.
  • Excellent analytical, problem-solving, and decision-making skills with a data-driven approach.
  • Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Solid understanding of supply chain logistics and fulfillment processes in an eCommerce context.
  • Experience in the healthcare industry or with highly regulated products is a significant plus.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$108,300 - $180,500

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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McKesson a pris connaissance d'arnaques en ligne liées au recrutement dans lesquelles des individus non affiliés à McKesson ou autorisés par celle-ci utilisent le nom de McKesson (ou d'entités affiliées, telles que CoverMyMeds ou RxCrossroads) dans des courriels frauduleux, des offres d'emploi ou des messages sur les réseaux sociaux. Compte tenu de ces arnaques, veuillez garder à l'esprit ce qui suit :

 

  • Les conseillers en talent de McKesson ne demanderont jamais d'argent ni d'informations de carte de crédit dans le cadre d'une candidature à un emploi chez McKesson.
  • Les conseillers en talent de McKesson ne communiquent pas avec les candidats via des salles de discussion en ligne ou en utilisant des comptes courriels tels que Gmail ou Hotmail. Notez que McKesson s'appuie sur un assistant virtuel (Gia) pour certaines communications liées au recrutement avec les candidats.
  • Les offres d'emploi de McKesson sont publiées sur le site de carrières de McKesson: careers.mckesson.com.

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