Job Details

McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien-être de nos gens et des personnes que nous desservons sont prioritaires—et nous tiennent à cœur.

Ce que tu fais chez McKesson a de l’importance. Nous favorisons une culture où tu peux t’épanouir et avoir un impact, et où tu es encouragé à proposer de nouvelles idées. Ensemble, nous façonnons l’avenir de la santé pour nos patients, nos communautés et nos équipes. Si tu souhaites dès aujourd’hui contribuer à la santé de demain, nous aimerions avoir de tes nouvelles.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

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Are you passionate about delivering exceptional patient experiences and ensuring seamless healthcare coordination? Join our team as a Bilingual Scheduling Coordinator, where you’ll play a vital role in supporting infusion and injection treatments for patients across INVIVA clinics. This position is perfect for someone who thrives in a fast-paced environment, values precision, and enjoys working collaboratively to make a real difference in patient care.

What You’ll Do

As a Patient Care Coordinator, you’ll be the key link between patients, healthcare professionals, and internal teams. Your responsibilities will include:

Scheduling & Coordination:

• Process patient referrals and schedule appointments promptly.
• Confirm nurse availability and pharmacy delivery for treatments.
• Ensure all medical therapies are scheduled according to service level agreements (SLAs).

Patient Engagement:

• Contact patients to confirm appointments and provide clear instructions.
• Send welcome emails and maintain excellent communication throughout their care journey.

Operational Excellence:

• Manage inbound/outbound calls and emails within KPI standards.
• Maintain accurate documentation in scheduling systems.
• Support rescheduling and handle no-show follow-ups.

Collaboration:

• Work closely with physicians, nurses, pharmacy teams, and program coordinators.
• Assist in ensuring clinics have the right resources and supplies for every treatment.

Minimum Qualifications

• Post-secondary diploma / degree in customer service or administration.
• Minimum of 2 years customer service experience (public and/or private).
• Bilingual (English/French).

Key Competencies

• Prior experience in coordinating client/patient services is a strong asset.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to thrive in a high-volume, fast-paced environment.
• Tech-savvy with proficiency in MS Office and scheduling systems.
• Experience in healthcare, medical administration, or clinic settings preferred.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Notre échelle salariale de base pour ce poste

Our Base Pay Range for this position

McKesson est un employeur qui adhère aux principes d’égalité d’accès à l’emploi.

McKesson offre des possibilités d'emploi égales aux candidat·e·s et aux employés, et s'engage à créer un environnement diversifié et inclusif, sans distinction de race, de couleur, de religion, de sexe, d'orientation sexuelle, d'identité de genre, d'origine nationale, de statut de vétéran protégé, de handicap, d'âge ou d'informations génétiques. Pour en savoir davantage sur les politiques de McKesson à cet égard, veuillez consulter notre page sur l'égalité des chances en matière d'emploi.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!