Job Details

McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien-être de nos gens et des personnes que nous desservons sont prioritaires—et nous tiennent à cœur.

Ce que tu fais chez McKesson a de l’importance. Nous favorisons une culture où tu peux t’épanouir et avoir un impact, et où tu es encouragé à proposer de nouvelles idées. Ensemble, nous façonnons l’avenir de la santé pour nos patients, nos communautés et nos équipes. Si tu souhaites dès aujourd’hui contribuer à la santé de demain, nous aimerions avoir de tes nouvelles.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

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About the Role

The Bilingual Reimbursement Specialist plays a critical role in supporting patients enrolled in McKesson Specialty patient support programs. This individual is responsible for coordinating reimbursement and access to treatment by working closely with patients, insurers, pharmacies, physicians, and other healthcare professionals.

In this role, you will manage patient cases end‑to‑end, support insurance coverage investigations, facilitate financial assistance, and ensure timely access to prescribed therapies. You’ll thrive if you enjoy working in a fast‑paced, patient‑focused environment where accuracy, communication, and advocacy matter.

What You’ll Do

• Enroll patients into patient support programs in a timely and accurate manner
• Manage reimbursement cases from intake through treatment access
• Proactively monitor patient files to ensure renewals and ongoing coverage are completed on time
• Liaise with patients, insurers (public and private), and prescribing physicians to obtain required documentation for reimbursement
• Conduct financial assessments to determine patient eligibility for assistance programs
• Explore coverage options and escalate to employers or payers when required
• Coordinate with specialty and retail pharmacies to ensure timely access to medication
• Serve as a key point of contact for patients and healthcare professionals regarding reimbursement and program‑related inquiries
• Process and manage supporting documentation, including lab results, infusion reports, and copay records
• Receive, document, and report adverse events in accordance with pharmaceutical manufacturer requirements and program guidelines
• Respond to inbound and outbound patient and stakeholder inquiries via phone, email, and fax
• Maintain service‑level expectations, including response times, case turnaround, and reporting requirements
• Complete accurate data entry and maintain patient records in internal systems

Basic Requirements

• High school diploma or equivalent.
• 3+ years of relevant experience in a healthcare, pharmaceutical, insurance, or patient support environment.
• Bilingual in English and French (spoken and written) – required

Preferred Skills & Experience

• Experience in patient support programs, specialty pharmacy, or pharmaceutical reimbursement
• Prior experience working with public and private insurers in Canada
• Strong customer service and case management skills
• Ability to work in a contact‑centre or high‑volume environment
• Proficiency with Microsoft Office (Word, Excel) and case management systems
• Excellent organizational skills with strong attention to detail
• Ability to manage competing priorities while maintaining empathy and professionalism

Work Environment & Schedule

• This role operates in a contact‑centre environment.
• Hours of operation are Monday to Friday, between 8:00 a.m. and 8:00 p.m., with flexibility to work rotating or varied shifts.
• No travel or physical lifting requirements.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!