Skip to main content
Search Jobs

Saved Jobs

Recruitment Fraud Warning

Job Details

Tomorrow's health is... Defining a new possible.

Bilingual (English/French) Reimbursement Specialist (12-Month Contract) / Spécialiste du remboursement bilingue (anglais/français) – contrat de 12 mois

Canada Job ID JR0142519 Category Patient Services, Medical & Medical Research Post Date Mar. 05, 2026
Apply

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Bilingual Reimbursement Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of patient cases.

Flexibility in working rotational or variety of different hours (hours of operation are 8:00amEST to 8:00pmEST, Monday to Friday).

Specific Responsibilities

  • Responsible for the timely enrollment of the patients into the Patient Support Program(s).
  • Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required.
  • Conduct information and conduct patient financial assessment eligibility based on program guidelines.
  • Provide responses to general inquiry calls based on information provided as part of the program materials.
  • Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment.
  • Proactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely manner.
  • Process documents supporting the patient’s care, including infusion reports, lab results, and copays.
  • Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements.

General Responsibilities

  • Participate and assist in departmental continuous improvement activities related to process, quality, training, etc.,
  • Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt, and any other Key Performance Indicators (KPIs) established as the Program level.
  • Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, and filing.

Minimum Qualifications

  • Excellent verbal and written skills on English (and French if a Bilingual role).
  • Post-secondary education or equivalent.
  • 3+ years of related experience in contact centre environment(s).

Key Competencies

  • Experience in the healthcare, pharmaceutical or insurance industry would be an asset.
  • Strong customer service, communication, problem solving skills required.
  • Proficient in Microsoft Office applications (Word/Excel).
  • Team Player.
  • Organized with a high attention to detail.

______________________________________________________

Résumé du poste

Le Spécialiste bilingue en remboursement fait partie intégrante de l’équipe des Services aux patients et est responsable de la coordination et de la prestation des services liés aux programmes de soutien aux patients offerts par McKesson Specialty. Le rôle implique des interactions avec les patients, les compagnies d’assurance, les pharmacies, les médecins et d’autres professionnels de la santé (PS) afin d’examiner et d’obtenir la couverture pour le médicament prescrit, ainsi que la gestion des dossiers patients.

Horaire flexible selon une rotation ou des heures variées (heures d’ouverture : de 8 h à 20 h (HE), du lundi au vendredi).

Responsabilités spécifiques

  • Assurer l’inscription rapide des patients aux programmes de soutien.
  • Communiquer avec le patient, l’assureur et le médecin concernant la documentation requise pour obtenir une couverture maximale, incluant l’examen des assureurs publics et privés et la gestion des escalades auprès des employeurs au besoin.
  • Recueillir l’information et effectuer l’évaluation de l’admissibilité financière des patients selon les lignes directrices du programme.
  • Répondre aux appels généraux selon les renseignements fournis dans le cadre du programme.
  • Coordonner avec les pharmacies spécialisées et de détail pour assurer que le patient ait accès au traitement requis.
  • Assurer un suivi proactif des dossiers patients afin de garantir le renouvellement rapide du remboursement et de l’aide financière.
  • Traiter les documents liés aux soins du patient, y compris les rapports d’infusion, les résultats de laboratoire et les quotes‑parts.
  • Recevoir, consigner et déclarer les effets indésirables conformément aux exigences du fabricant pharmaceutique.

Responsabilités générales

  • Participer et contribuer aux activités d’amélioration continue du département liées aux processus, à la qualité, à la formation, etc.
  • Maintenir les niveaux de service en gestion de dossiers, notamment les taux de réponse téléphonique, le délai de premier contact avec le patient, la déclaration des effets indésirables dans les vingt‑quatre heures suivant leur réception, ainsi que tout autre indicateur clé de performance (KPI) établi au niveau du programme.
  • Effectuer l’entrée de données, répondre aux appels entrants, effectuer des appels sortants, gérer les courriels et logiciels de télécopie, et accomplir diverses tâches administratives, incluant l’envoi et le classement de documents.

Qualifications minimales

  • Excellentes compétences verbales et écrites en anglais (et en français si le poste est bilingue).
  • Études postsecondaires ou équivalent.
  • Plus de 3 ans d’expérience pertinente en centre d’appels.

Compétences clés

  • Une expérience dans les secteurs de la santé, pharmaceutique ou de l’assurance constitue un atout.
  • Excellentes aptitudes pour le service à la clientèle, la communication et la résolution de problèmes.
  • Maîtrise des applications Microsoft Office (Word/Excel).
  • Esprit d’équipe.
  • Sens de l’organisation et grande attention aux détails.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$47,300 - $78,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

Join us at McKesson!

Apply
Explore Location

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

  • McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
  • McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
  • McKesson job postings are posted on our career site: careers.mckesson.com.

You haven't viewed any jobs yet.

View available opportunities

You haven't saved any jobs yet.

View available opportunities