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Tomorrow's health is... Defining a new possible.

Consolidated Mail Outpatient Pharmacy Coordinator

Montgomery, New York Job ID JR0139614 Category Customer Service, Customer Service & Relations Post Date Dec. 02, 2025
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a CMOP Coordinator to join the CxO team. The CMOP Coordinator is to be the point of contact between the CMOP facilities, McKesson, and their assigned Account Executive.

Compensation: Target salary for this role is between $28 and $29 an hour.

Key Responsibilities

  • Work Daily Omit Reports

    • A daily file is sent to all the coordinators highlighting which items had the highest omits.  The coordinator is required to take the related NDCs and verify if McKesson has their usage by utilizing Smartsheet and reaching out to the buyer team. 

  • Work Smartsheet Usage/Order Requests

    • The main procedure Coordinators follow is the CMOP Usage/Order Smartsheet requests.  CMOP submits a Smartsheet request for a usage increase, order requests, or OTBs.  A notification goes directly to the coordinator for that CMOP.  The coordinator will manage each request from start to finish by submitting the usage updates in CRM and work with Vendors on drop ship or dock to dock orders.  Once complete, the coordinator will update the Smartsheet with the appropriate information for CMOP to view.

  • Report escalations or high-level issues to the CMOPs assigned Account Executive prior to facility visits. 

  • Manage all lot and expiration date corrections.

    • The coordinator must process a correction for CMOP within 2 hours.

  • Manage EPS orders upon request.

    • CMOP will submit a request via Smartsheet, and the closest DC will process the request once approved by National Accounts. 

  • Process shortages.

  • Process overages.

  • Correct mis-picks.

  • Process returns.

  • Stock Checks.

  • Inventory adjustments/backorder questions.

  • Contract pricing issues/follow up.

  • Log contract pricing issues for research by contracts.

  • McKesson Connect Load Forms (add or delete users/change access)

  • Respond to CSMP questions or issues

  • Assist with writing SOPs/Knowledge Articles

  • Share best practices with internal partners to ensure accuracy and integrity.

  • To be a change agent driving cultural change focused on the success of our business and its customers.

  • Third Party Credit Reconciliation process

  • Monthly service level – omits

  • HHS emergency ordering

  • Maintain customer support for BOP

  • Training for all New Technology

  • Integrate new reporting standards

  • Connect access for CMOP users in Smartsheet

  • Submit technical tickets for CMOP related issues

Minimum Requirement

Typically requires 5+ years of related experience.

Education

Bachelor’s Degree or a related field is desired, or equivalent work experience in a related field.

Critical Skills

  • Workflow experience (Smartsheet, SAP, McKesson Connect, CRM and Inventory Tools)

  • Internal stakeholder customer focus

  • Excellent communication and interpersonal skills

  • Relationship building

  • Problem-solving and decision-making skills

  • Critical thinker with a focus on continuous improvement

Additional Knowledge & Skills

  • Self-motivated, organized, and capable of handling multiple responsibilities and projects to successful completion

  • Trust and collaboration

  • Strong process improvement and project management skills

  • Microsoft Office (including Word, Excel, Access, PowerPoint, and Visio)

Environment and Physical Requirements

Traditional office requirements. Large percentage of time performing computer-based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$22.73 - $37.88

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

  • McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
  • McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
  • McKesson job postings are posted on our career site: careers.mckesson.com.

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