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Biopharma Implementation Manager

Remote - Caroline du Nord Numéro du poste JR0146806 Catégorie Client Relationship, Customer Service & Relations Date de publication May. 12, 2026
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The roleis responsible forall aspects of the development/ implementation of BioPharma programs involving department or cross-functional teams focused on the delivery of a program from the design process through a finished state. This individual owns theend to endprocess and provides a single point of contact for internal/external customers. The implementation manager interfaces with all areas affected by the project which may include BioPharma Manufacturers, pharmacy operations, finance/billing, and various departments (e.g. marketing, data and reporting, etc.) and regularly reports out to Senior Leadership both internal and external to McKesson (c-suite is common).

The roleis responsible forall aspects associated with the BioPharma program implementation including assessing project issues and developing resolutions to meet productivity, quality, andclient-satisfactiongoals. This individualis responsible fordeveloping detailed work plans, schedules, statusreportsand readouts in addition to conducting internal/external meetings.

Key Responsibilities

Program & Implementation Management

  • Lead BioPharma program launches, ensuring all implementation activities are completed in alignment with client timelines, scope, and quality standards.

  • Own the end‑to‑end implementation process and serve as the primary point of contact for internal and external stakeholders through launch.

  • Develop and manage detailed project plans, schedules, workstreams, status reports, and executive readouts.

  • Identifyproject risks, issues, and dependencies; proactivelydevelop and execute mitigation and resolution plans.

  • Coordinate andfacilitateinternal and external meetings, ensuring clear communication of priorities, decisions, and next steps.

Client Engagement & Customer Service

  • Serve as the primary client contact for manufacturer partners, ensuring a high level of customer satisfaction throughout implementation and launch.

  • Manage client expectations and provide proactive, transparent communication on launch status for complex oncology and rare disease programs.

  • Act as the first point of contact for program build issues; engage appropriate teams and escalate as needed to ensuretimelyresolution.

  • Build trusted relationships with stakeholders across all levels of the client organization, including senior and executive leadership.

Cross‑Functional & Operational Collaboration

  • Interface with pharmacy operations, finance/billing,dataand reporting, marketing, and other departments to ensure operational readiness.

  • Translate program and business requirements intobuilddesign documentation in collaboration with internal and client stakeholders.

  • Identifyopportunities for process improvement and innovation to enhance program design and execution.

MinimumRequirement

Degree or equivalent and typically requires 4+ years of relevant experience

Education
4-year degree in related field highly preferred or equivalent experience.

Critical Skills

  • Minimum4+ years of experience inclientfacing cross-departmental program management, project management, or a similar role.

  • Strong organizational skills and experience in managing projects spanning cross-functional teams.

  • Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels.

  • Ability to set clear expectations and hold self and others accountable for the work.

  • Exudes executive presence and is comfortable presenting both in person andvirtually tolarge groups.

  • Customer focused and team player.

  • High-levelof initiative/self-starter.

Additional Skills

  • Strong problem-solving skills with the ability toidentifyand address challenges.

  • Ability tooperatein a fast-paced, dynamic business environment.

  • Proficient in project management methodologies and tools including SmartSheet – Six Sigma or PMP certificationa plus. 

  • Experience with Microsoft Office Suite, including Visio,PowerPointand Excel.

  • Experience in healthcare preferred.

  • Travel up to 30%.

Working Conditions

General Office Demands

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$72,000 - $120,000

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!

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McKesson a pris connaissance d'arnaques en ligne liées au recrutement dans lesquelles des individus non affiliés à McKesson ou autorisés par celle-ci utilisent le nom de McKesson (ou d'entités affiliées, telles que CoverMyMeds ou RxCrossroads) dans des courriels frauduleux, des offres d'emploi ou des messages sur les réseaux sociaux. Compte tenu de ces arnaques, veuillez garder à l'esprit ce qui suit :

 

  • Les conseillers en talent de McKesson ne demanderont jamais d'argent ni d'informations de carte de crédit dans le cadre d'une candidature à un emploi chez McKesson.
  • Les conseillers en talent de McKesson ne communiquent pas avec les candidats via des salles de discussion en ligne ou en utilisant des comptes courriels tels que Gmail ou Hotmail. Notez que McKesson s'appuie sur un assistant virtuel (Gia) pour certaines communications liées au recrutement avec les candidats.
  • Les offres d'emploi de McKesson sont publiées sur le site de carrières de McKesson: careers.mckesson.com.

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