Job Details

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Account Director is a recognized subject matter expert and lead resource for the Approved Treatment Center (ATC) Account Management team supporting Cell and Gene Therapies (CGT). This role is responsible for driving the expansion of the treatment center network, building strategic partnerships with healthcare providers, and leading cross-functional teams to deliver complex onboarding and growth initiatives. The Director mentors others, influences strategy, and is accountable for achieving KPIs in network expansion, customer satisfaction, and revenue growth. Additionally, s/he is responsible for resolving escalated issues and ensuring the highest standards of service delivery.

Key Responsibilities

• Approved/Authorized Treatment Center (ATC) Expansion Leads the identification and pursuit of high-value opportunities for network expansion, leveraging deep expertise in cell, gene, and advanced therapies. Establishes and nurtures executive-level relationships with key stakeholders, and serves as the primary escalation point for complex negotiations and strategic partnerships.

• Onboarding and Account Growth Leads large-scale onboarding and process improvement projects, collaborating with internal stakeholders (e.g., legal, finance, product, customer success) to ensure seamless and efficient implementation. Develops and executes strategic account plans driving measurable growth and expansion.

• Relationship Management Acts as the relationship manager for all ATC accounts, fostering trust and rapport at multiple stakeholder levels up to Vice Presidents. Proactively identifies evolving customer needs and leads the development of tailored solutions. Drives continuous improvement initiatives and mentors less experienced account managers in best practices for relationship management and customer satisfaction.

• Collaboration & Communication Leads cross-functional teams to deliver complex projects and initiatives. Serves as a mentor and resource for internal partners, ensuring alignment and knowledge sharing. Communicates key metrics and business insights to executive leadership and external stakeholders, driving data-driven decision-making.

• Education & Training Provides insights and inputs and facilitates training and enablement programs for customers and internal teams. Acts as a subject matter expert for CGT solutions, providing thought leadership and guidance on best practices and technology adoption.

• Other duties as assigned.

Minimum Requirement

• Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications.

Critical Skills

• Extensive experience in strategic account management within healthcare, biotech, or life sciences—ideally involving complex, high-value partnerships.

• Proven success in network expansion initiatives, particularly in launching or scaling treatment centers or similar healthcare delivery models.

• Experience leading cross-functional teams across legal, finance, product, and customer success to deliver large-scale onboarding and growth programs.

• Track record of driving measurable growth and customer satisfaction through strategic planning and execution.

• Hands-on experience resolving escalated client issues and navigating complex negotiations with executive stakeholders.

• Prior experience in CGT (Cell, Gene, and Advanced Therapies) environments or similar regulated, innovation-driven sectors.

• Experience mentoring and developing account management talent, fostering best practices in relationship management and service delivery.

Additional Skills

• Recognized expertise in cell, gene, and advanced therapies

• Proven ability to lead and influence teams

• Strategic thinking and business acumen

• Advanced project/program management

• Executive communication and influence

• Data-driven decision-making.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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