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Tomorrow's health is... Defining a new possible.

Customer Service Specialist

La Vergne, Tennessee Job ID JR0134512 Category Customer Service, Customer Service & Relations Post Date Aug. 14, 2025
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Customer Service Representative I (CSR) is responsible for providing quality customer service to internal and external customers by answering incoming calls in a professional manner while building long term relationships.

Target Budget: Between $19 and $20 an hour.

Location :This is a hybrid position and the candidate must be within a 50 mile radius of our LaVergne TN office.: This is a hybrid position and the candidate must be within a 50 mile radius of our LaVergne TN office.

Shift: Monday through Friday 9:30 to 6:30 PM CT.

Key Responsibilities

  • Provide superior customer service to all internal and external customers by responding to their questions and requests via telephone, fax, or email within the time frame required by management.
  • Resolve problems and/or concerns of donors and customers by utilizing good judgment and courteous communication.
  • Assists with projects as assigned by Supervisor.
  • Performs other duties as assigned by Supervision.


Minimum Requirement

Typically requires 3+ years of related experience

Education

High school graduate or equivalent

Critical Skills

  • Prior experience in customer service preferred.
  • Good verbal and written communication skills are essential for this position.
  • Ability to work in a fast-paced environment while multi-tasking and adaptable to change.
  • Strong organizational skills with attention to detail.
  • Experience using MS Office applications including Word, Excel and Outlook.
  • Must be able to pass all pre-employment testing.
  • Must have reliable transportation to attend training sessions and meetings.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$16.75 - $27.91

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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