Profil recherché
Qu’est-ce qui définit Service Delivery Manager couronné de succès? Voici les qualités principales de cette personne :
- Conceptualisation
- Proactivité
- Résolution de problèmes
- Stratégie
- Fine pointe de la technologie
- Pensée visuelle
La Culture
Accomplissement
Mettre à profit vos aptitudes dans la résolution de problèmes pour maximiser le temps disponible de nos produits et assurer une expérience agréable à notre clientèle, tout en maintenant un équilibre travail-vie personnelle sain.
Innovation
à l’aide de nos données en évolution et de nos outils technologiques, surveiller et analyser l’information et les tendances pour définir les prochaines étapes de notre mission d’améliorer les soins de santé.
Création
Parvenir à des solutions qui contribuent à éliminer les obstacles de coût pour améliorer la distribution et maintenir l’efficacité des médicaments. Vous jouerez un rôle clé dans le façonnement d’une industrie mondiale.
Avantages sociaux
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Une couverture sur laquelle vous pouvez compter :
- Soins médicaux, dentaires et de la vue
- Compte de frais médicaux
- Compte de frais variables
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Des avantages sociaux qui surpassent votre salaire de base :
- 401(k) (États-Unis)
- Régime de retraite (Canada)
- Régime d’actionnariat privilégié pour le personnel
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Soutien au bien-être global :
- Programmes de santé mentale
- Horaires de travail flexibles
- Congés payés
- Programme de mieux-être
- Remboursement des droits de scolarité
- Occasions de bénévolat
- Environnement de travail flexible
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Un chef de file mondial de l’inclusion :
L’engagement de McKesson envers la diversité et l’inclusion commence au sommet. Nous figurons d’ailleurs à la liste des Meilleurs employeurs en matière de diversité compilée par Forbes.
Responsabilité
It’s More Than a Career, It’s a Mission.
Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.
Our Mission
People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.
We are seeking a highly skilled and motivated leader to oversee the quality assurance and release management processes across all production-based applications within the SCRI organization. The Service Delivery Manager will be responsible for overseeing the quality assurance and release management processes across all production-based applications. This role ensures that all releases meet quality gates, compliance requirements, and are executed with minimal risk. The ideal candidate will have a strong background in software delivery, Agile methodologies, and continuous integration and delivery pipelines. They will also collaborate cross functionally with McKesson central teams for effective implementation of applications with enterprise standards.
Key Responsibilities:
Duties include but are not limited to:
- Plan release windows and overall release lifecycle in coordination with delivery leads.
- Perform Release Management assessment and ensure implementation of the Release Management strategy.
- Develop and manage a release schedule across all production-based applications, ensuring all release notes, documentation, and testing sign-off have been provided.
- Identify areas for process improvements related to production releases.
- Execute change fallback procedures in case of a failure during one of the implementation procedures.
- Notify Operations / Validation and/or Service Desk with the status of the change.
- Provide guidance to Scrum Masters on enterprise-level Agile practices, especially within SAFe frameworks.
- Lead release readiness reviews and ensure all Scrum teams meet quality gates and compliance requirements.
- Define and track key performance indicators (KPIs) such as velocity, defect rates, and delivery predictability.
- Define and oversee the test strategy across functional and non-functional domains, including unit, system integration, and regression.
- Establish and manage a defect triage process, ensuring timely resolution and retesting of failed scenarios.
- Educate and mentor team members on quality standards, testing methodologies, and compliance requirements.
- Build, mentor, and lead a high-performing team of change agents, testing engineers, and Scrum Masters.
Minimum Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 10+ years of experience in software development lifecycle and release management processes.
- In-depth knowledge of Agile frameworks, including SAFe.
- Familiarity with quality assurance methodologies and testing strategies.
- Understanding of compliance and regulatory standards in software delivery.
- Knowledge of tools supporting CD/CI pipelines and test automation frameworks.
- Proven experience in software delivery and release management.
- Strong understanding of Continuous Delivery and Continuous Integration (CD/CI) pipelines.
- Experience with Agile/SCRUM software development methodologies.
- Excellent leadership, communication, and organizational skills
- Ability to lead cross-functional teams and drive quality initiatives.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to mentor and develop team members.
About Sarah Cannon Research Institute
Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 750 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA today. SCRI’s research network brings together more than 1,300 physicians who are actively enrolling patients into clinical trials at more than 250 locations in 24 states across the U.S. Please click here to learn more about our research offerings.
We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.