Success Profile
What makes a successful Service Delivery Manager? Here are the top traits.
- Conceptual
- Proactive
- Problem-Solver
- Strategic
- Technologically Savvy
- Visual Thinker
Culture
Accomplish
Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.
Innovate
Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.
Grow
Join a supportive environment where you can advance your career and develop both personally and professionally.
Benefits
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Coverage you can rely on
- Medical, Dental, and Vision
- Health Spending Accounts
- Flexible Spending Accounts
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Benefits that go beyond your base pay
- 401(k) (U.S.)
- Pension (Canada)
- Employee Stock Purchase Plan
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Support for total well-being
- Mental Health Programs
- Flexible Schedules
- Paid Time Off
- Wellness Program
- Education Reimbursement
- Volunteer Opportunities
- Flexible Work Environment
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A global leader of inclusion
McKesson’s commitment to diversity and inclusion starts at the top. We have also been named a Best Employer for Diversity by Forbes.
Responsibility
It’s More Than a Career, It’s a Mission.
Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.
Our Mission
People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.
We are seeking a highly skilled and motivated leader to oversee the quality assurance and release management processes across all production-based applications within the SCRI organization. The Service Delivery Manager will be responsible for overseeing the quality assurance and release management processes across all production-based applications. This role ensures that all releases meet quality gates, compliance requirements, and are executed with minimal risk. The ideal candidate will have a strong background in software delivery, Agile methodologies, and continuous integration and delivery pipelines. They will also collaborate cross functionally with McKesson central teams for effective implementation of applications with enterprise standards.
Key Responsibilities:
Duties include but are not limited to:
- Plan release windows and overall release lifecycle in coordination with delivery leads.
- Perform Release Management assessment and ensure implementation of the Release Management strategy.
- Develop and manage a release schedule across all production-based applications, ensuring all release notes, documentation, and testing sign-off have been provided.
- Identify areas for process improvements related to production releases.
- Execute change fallback procedures in case of a failure during one of the implementation procedures.
- Notify Operations / Validation and/or Service Desk with the status of the change.
- Provide guidance to Scrum Masters on enterprise-level Agile practices, especially within SAFe frameworks.
- Lead release readiness reviews and ensure all Scrum teams meet quality gates and compliance requirements.
- Define and track key performance indicators (KPIs) such as velocity, defect rates, and delivery predictability.
- Define and oversee the test strategy across functional and non-functional domains, including unit, system integration, and regression.
- Establish and manage a defect triage process, ensuring timely resolution and retesting of failed scenarios.
- Educate and mentor team members on quality standards, testing methodologies, and compliance requirements.
- Build, mentor, and lead a high-performing team of change agents, testing engineers, and Scrum Masters.
Minimum Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 10+ years of experience in software development lifecycle and release management processes.
- In-depth knowledge of Agile frameworks, including SAFe.
- Familiarity with quality assurance methodologies and testing strategies.
- Understanding of compliance and regulatory standards in software delivery.
- Knowledge of tools supporting CD/CI pipelines and test automation frameworks.
- Proven experience in software delivery and release management.
- Strong understanding of Continuous Delivery and Continuous Integration (CD/CI) pipelines.
- Experience with Agile/SCRUM software development methodologies.
- Excellent leadership, communication, and organizational skills
- Ability to lead cross-functional teams and drive quality initiatives.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Ability to mentor and develop team members.
About Sarah Cannon Research Institute
Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 750 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA today. SCRI’s research network brings together more than 1,300 physicians who are actively enrolling patients into clinical trials at more than 250 locations in 24 states across the U.S. Please click here to learn more about our research offerings.
We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.