Détails du poste

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Job Summary

The Senior Specialist, Customer Communications and Events plays a pivotal role in supporting McKesson Canada’s Retail Banner Group (RBG) in the Rest of Canada (ROC) through the development and execution of integrated B2B communications strategies. This role works closely with internal stakeholders to craft strategic messaging and compelling narratives that reflect McKesson’s commitment to innovation, partnership, and investment in Canada’s largest network of independent pharmacies.

As a senior individual contributor within the Customer Communications and Events team, you will lead content solutions that build awareness, drive customer engagement, and foster loyalty. The ideal candidate is customer-centric, thrives in a fast-paced environment, and balances strategic thinking with hands-on execution.

Location: 2300 Meadowvale Blvd, Mississauga, ON

Work Arrangement: This is a hybrid role requiring a minimum of two on-site workdays per week at our designated office location. The remaining days may be worked remotely, depending on team collaboration and business needs. Occasional travel within Canada is required to support member events.

Specific Responsibilities

Strategic Communications & Brand Stewardship

• Serve as the customer communications prime for assigned projects, programs and initiatives, ensuring alignment with McKesson Canada’s customer communications brand guidelines.
• Develop and deliver clear, customer-focused external communications across applicable channels, along with internal key messaging that equips account teams to confidently represent key initiatives.
• Leverage the McKesson Canada corporate brand as a strategic anchor to guide communications direction and ensure consistent positioning of the organization and its strategic priorities with internal stakeholders.
• Support the creation and distribution of RBG ROC member newsletters (bi-weekly).  
• Manage communications projects from planning through execution, ensuring delivery within defined scope, timelines, and budget.

Event Development & Execution

• Lead and execute comprehensive communications plans and content strategies for RBG ROC banner events, while proactively engaging with business leaders as a strategic advisor—offering guidance, coaching, and subject matter expertise to ensure alignment with organizational objectives and member needs.
• Develop promotional content for events, producing a wide range of communications including (but limited to) agenda details, event website copy, registration invitations, onscreen presentations, post-event member communications, etc.  
• Provide ongoing collaboration with event logistics and cross-functional teams, including leading committee content meetings/ award nominations, to deliver impactful member experiences.
• Assist in the development of event brand assets for onsite design needs, McKesson services booth, presentations templates, etc. to ensure a consistent banner brand experience across all touchpoints.
• Provide onsite leadership and be readily available to liaise with event logistics team, agency partners and internal presenters/stakeholders to ensure flawless execution. 
• Coordinate the development of brand assets for onsite design elements, McKesson services booth, and promotion of events on social media, etc. to ensure a consistent brand experience across all touchpoints.
• Provide onsite support and be readily available to liaise with the Corporate Communications Events Planning team, agencies, sponsors, and internal or external presenters to ensure flawless execution. 
• Support sponsorship tasks as required.

Performance & Strategic Foresight

• Measure, analyze, and report on the performance of communications; continually monitor metrics, adjusting messaging to maximize impact and effectiveness when needed.

Collaboration & Stakeholder Engagement

• Serve as the primary customer communications lead for the retail banner teams in ROC, building strong partnerships and maintaining a deep understanding of their current environments and challenges. Use these insights to inform communications and event strategies/ initiatives.
• Partner with cross-functional teams, including Commercial Operations and Customer Care, to lead integrated communications planning and ensure alignment and flawless execution across initiatives.
• Collaborate with the Guardian, I.D.A, Remedy’sRx and Medicine Shoppe Pharmacy Marketing Managers to align brand and marketing elements, ensuring a consistent and engaging banner presence across all respective member events.
• Collaborates closely with the Director, Customer Communications and Events to turn strategic priorities into actionable communications plans, supporting execution across banner initiatives and ensuring alignment with broader B2B messaging frameworks.

Minimum Qualifications

• Bachelor's degree or equivalent, in Communications, Marketing, Event Management or related field.
• 7+ years of experience developing, implementing, and leading communication strategies.
• Proven experience in B2B communications, preferably for a large organization within the healthcare or pharmaceutical industry.
• Bilingual; Strong English and French communication skills (written, verbal, editing).

Key Competencies

• Demonstrate strong self-directed initiative, resourcefulness, and drive for innovation.
• Exhibit strategic thinking, strong customer-centric ethic, coupled with a keen sense of the big picture.
• Mindset of continuous improvement with willingness to learn and try new things.
• A well-defined sense of diplomacy, supported by a high degree of enthusiasm, creativity and entrepreneurial spirit.
• Proficiency in digital communication tools and platforms such as Marketo, Swoogo and Salesforce is an asset.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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