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Senior Specialist, Patient Journey AI

Role Summary

The Senior Specialist, Patient Journey AI supports the advancement of AI-enabled capabilities across the US Oncology Network patient journey. This individual contributor partners closely with clinical, operational, technology, and vendor stakeholders to help identify, evaluate, and execute AI use cases that improve patient access, experience, and operational efficiency.

This role contributes to strategic initiatives by developing business cases, coordinating pilots, and supporting execution once direction is established. Work spans key patient journey domains, including patient communications, digital front door experiences, self-service capabilities, and modernized consent and records collection.

The position sits within USON IT Technology Transformation, a team focused on modernizing oncology technology and responsibly advancing AI to improve patient care and experiences across the network.

Minimum Qualifications

• 5–7 years of experience supporting digital, technology, or AI initiatives in healthcare or a complex enterprise environment; Bachelor’s degree (or equivalent experience) in healthcare, technology, business, or a related field

Key Responsibilities

Strategy Support & Use Case Development

• Support USON and McKesson strategic priorities by identifying AI opportunities across the patient journey

• Contribute to AI use case development by translating business problems into structured problem statements, value hypotheses, and success metrics

• Partner with clinical, operational, and technology stakeholders to gather input and ensure use cases reflect real-world practice and patient needs

• Prepare business case materials and analysis to support leadership and governance forums

Patient Journey Focus Areas

• Contribute to AI initiatives across patient-facing domains, including:

  • Patient communications

  • Digital front door and access experiences

  • Self-service capabilities

  • Digital consent and records collection

• Ensure alignment of AI initiatives with existing USON workflows, platforms, and patient experience standards

• Partner with internal teams to scope pilots appropriately for practice readiness and adoption

Pilot Coordination & Execution

• Support execution of AI pilots once priorities are defined

• Coordinate day-to-day pilot activities including scope, timelines, and success criteria

• Partner with USON practices and vendors to facilitate pilot execution, feedback collection, and issue tracking

• Summarize pilot outcomes, lessons learned, and recommendations for next steps

Vendor Collaboration

• Coordinate vendor engagement activities including demos, working sessions, and feedback cycles

• Develop understanding of vendor solutions, including capabilities, limitations, and implementation considerations

• Provide insights and recommendations regarding pilot continuation, iteration, or scaling

Measurement & Continuous Improvement

• Support definition and tracking of success metrics tied to patient experience, access, and operational impact

• Contribute data and insights to leadership updates, pilot readouts, and post-pilot assessments

• Partner with Technology Transformation teams to apply learnings across future AI initiatives

Preferred Qualifications

• Experience with patient engagement, digital front door, access, or revenue cycle workflows

• Exposure to AI pilots, vendor evaluations, or emerging healthcare technologies

• Comfort operating in fast-paced, evolving environments with multiple stakeholders

Performance Expectations

• Effective support of AI use case development and business case preparation

• Strong coordination and execution of assigned pilots

• High-quality insights and recommendations for leadership and governance discussions

• Strong collaboration with practices, vendors, and internal partners

• Contribution to McKesson and USON goals related to advancing AI, modernizing operations, and improving patient experiences

Why Join USON IT Technology Transformation

• Be part of a mission-driven team advancing oncology care through technology and AI

• Work on high-impact initiatives that directly improve patient access and experience