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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Inside Sales Account Manager is an individual contributor sales professional and trusted business advisor to their assigned Hospital System customers. The ISAM will place outbound calls with customers regarding sales leakage, sales opportunities, product information, McKesson service offerings, along with other maintenance and growth of programs. This encompasses products and services covering an assigned account base under McKesson Plasma and Biologics Acute customers.

The ISAM is a highly consultative role requiring the ability to effectively lead all interactions with the director of pharmacy or purchaser of the pharmacy or hospital system.  Customer consultation is managed through consistent and productive monthly telephone calls.

The ISAM is responsible for interfacing with customers prior to and/or after a sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Maintains sufficient technical knowledge of our product offerings, our vendors, and our service delivery. Conducts research and prepares for sales calls for assigned markets to ensure successful outcomes. Utilizes effective sales techniques to increase revenue and grow the customer base. Proactively recommends services needed by customers to increase customer satisfaction and improve transaction profitability.

Key Responsibilities

• The Inside Sales Account Manager is responsible for the promotion, maintenance and growth of programs, products, and services.  Focus on driving the McKesson Value Proposition while increasing AOP/profitability on lower volume customers.

• Achieve annual budgeted sales objectives for assigned sales territory.

• Develops business reviews, sales presentations of specific products and services, and sales promotions to grow existing business.

• Responsible for managing an assigned territory of approximately 75-150 Hospital Accounts, with a consistent monthly connection over the phone.

• Ensures on-going attention to enhancing strong relationships with key customers to build/maintain the credibility required to retain business long term and ensure highest level of satisfaction.

• Uses several systems or applications to perform customer interactions including SAP, SAP CRM – Cloud for Customer, Salesforce.com, Outlook and MS Office, Cisco, Tableau, various dashboards and reporting, and McKesson Connect.

• Maintain current, detailed, and accurate data in our SAP C4C/Salesforce.com CRM documenting customer interactions.

Minimum Requirement

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Critical Skills

• 2+ years sales or account management experience or 6 months of McKesson Sales Experience

• Strong ability to communicate and build relationships over the phone.

• Ability to adapt to a changing environment and handle multiple priorities.

Additional Knowledge & Skills

• 1+ years of pharmaceutical industry experience

• Strong phone communication and relationship-building skills

• Proficient in MS Office Suite (Excel, Outlook, Word)

• Inside sales experience with consultative selling and negotiation skills

• Ability to adapt in a fast-changing environment and manage multiple priorities

• Excellent verbal and written communication skills

• Strong business and financial acumen with problem-solving and analytical abilities

• Self-motivated with a proven track record of meeting or exceeding objectives

• Highly organized with the ability to execute priorities effectively

• Influential communicator skilled in active listening and tailoring messages for diverse audiences

• Ability to identify customer needs and deliver customized solutions

• SAP experience a plus; knowledge of plasma and specialty products preferred

Working Environment & Physical Requirements

• Office as a Destination.

• General Office Demands (Standing, Lifting, Sitting at a Desk/Computer)

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.  In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Total Target Cash (TTC) Pay Range for this position:

Total Target Cash (TTC) is defined as base pay plus target incentive.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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