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Position Summary

The IT Executive Technical Support Engineer is an individual contributor responsible for providing high‑quality, proactive technology support to McKesson executive leadership. This role applies professional-level technical expertise to ensure reliable operation of executive end-user systems, collaboration tools, and meeting technologies. The position operates independently with general direction and partners closely with internal IT teams to resolve issues efficiently while maintaining a high standard of service and discretion.

Key Responsibilities

• Deliver dedicated technical support for executive users, including hardware, operating systems, mobile devices, collaboration tools, and standard business applications
• Serve as a primary point of contact for executive IT incidents, managing issues through resolution and escalating to specialized teams as appropriate
• Proactively monitor and maintain executive technology environments to prevent disruptions and minimize downtime
• Support executive meetings and presentations, ensuring systems, connectivity, and audio/visual tools function as required
• Install, configure, and troubleshoot operating systems (Windows and macOS), Microsoft 365, and other approved enterprise applications
• Support executive communication platforms including email, video conferencing, messaging, and mobility solutions
• Maintain accurate documentation of executive IT assets, configurations, incidents, and resolutions
• Provide hands‑on coaching and guidance to executive users on new tools, features, and technology best practices
• Collaborate with cross‑functional IT teams (e.g., Endpoint, Network, Security, Application Support) to resolve moderately complex issues
• Follow established IT security, compliance, and data protection policies to safeguard executive systems and information

Minimum Requirements

• Typically requires a Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience 4–6 years of professional experience in an IT support or endpoint services role

Critical Skills

• Demonstrated experience supporting senior or executive-level users in a corporate environment
• Strong working knowledge of Windows, macOS, Microsoft 365, and endpoint hardware
• Experience supporting collaboration and video conferencing platforms (e.g., Microsoft Teams)
• Strong communication skills with the ability to interact professionally and confidentially with senior leaders
• Ability to manage multiple priorities, work independently, and perform under time-sensitive situations

Additional Skills / Preferred

• Experience working within large, matrixed or regulated enterprise environments
• Familiarity with IT service management practices and ticketing systems
• Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation
• Ability to provide limited after-hours or on-call support when required to meet executive needs