Skip to main content
Parcourir les offres d'emploi

Offres d'emploi sauvegardées
Alt Text

La santé de demain commence par… Relever les défis que personne d’autre ne peut surmonter.

Technical Support Engineer - IT Operations Tier2

Atlanta, Géorgie, Irving, Texas
Postuler

Profil recherché

Qu’est-ce qui définit Technical Support Engineer - IT Operations Tier2 couronné de succès? Voici les qualités principales de cette personne :

  • Conceptualisation
  • Proactivité
  • Résolution de problèmes
  • Stratégie
  • Fine pointe de la technologie
  • Pensée visuelle

La Culture

Accomplissement

Mettre à profit vos aptitudes dans la résolution de problèmes pour maximiser le temps disponible de nos produits et assurer une expérience agréable à notre clientèle, tout en maintenant un équilibre travail-vie personnelle sain.

Innovation

à l’aide de nos données en évolution et de nos outils technologiques, surveiller et analyser l’information et les tendances pour définir les prochaines étapes de notre mission d’améliorer les soins de santé.

Grandir

Intégrez un environnement bienveillant où vous pourrez faire progresser votre carrière tout en vous développant sur le plan personnel et professionnel.

Avantages sociaux

  • Une couverture sur laquelle vous pouvez compter :

    • Soins médicaux, dentaires et de la vue
    • Compte de frais médicaux
    • Compte de frais variables
  • Des avantages sociaux qui surpassent votre salaire de base :

    • 401(k) (États-Unis)
    • Régime de retraite (Canada)
    • Régime d’actionnariat privilégié pour le personnel
  • Soutien au bien-être global :

    • Programmes de santé mentale
    • Horaires de travail flexibles
    • Congés payés
    • Programme de mieux-être
    • Remboursement des droits de scolarité
    • Occasions de bénévolat
    • Environnement de travail flexible
  • Un chef de file mondial de l’inclusion :

    L’engagement de McKesson envers la diversité et l’inclusion commence au sommet. Nous figurons d’ailleurs à la liste des Meilleurs employeurs en matière de diversité compilée par Forbes.

Responsabilité

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At Macro Helix, we are a leader in providing 340B software focused on helping customers improve financial performance, increase operating efficiencies and maintain regulatory compliance.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. We understand the importance of a system that works together. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Working here is your opportunity to shape an industry that’s vital to us all.

Position Description
Macro Helix helps hospitals and health care systems improve the operational and financial performance of their pharmacy service offerings. Our services include assistance in reducing drug costs, increasing reimbursements, and maintaining compliance with federal and state regulations. Macro Helix is seeking the right individual to join our team

Supports 340BArchitect by providing technical guidance. Helps resolve customer issues regarding any data imported or manipulated based on business requirements. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. 

Key Responsibilities:

  • Assists installers on questions or issues they may encounter before and during go live

  • Solves a range of data related problems

  • Analyzes possible solutions using discretion, skills and knowledge of procedures

  • Runs ad-hoc analysis reports 

  • Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software. May also be involved in customer escalations

  • Sets up file import & export specs and manages data imports & export error logs

  • Answers complex questions from internal customers about the features and capabilities of products


Minimum Requirements
Degree or equivalent and typically requires 4+ years of relevant experience.

Education

BS Degree in one of the following subject areas: Computer Science or Information Technology, preferred

Critical Skills

  • Experience in SQL Development, Reporting Tools, or Database Administration

  • 4+ years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access).

  • Advanced skills with Excel

  • Power (BI) reporting - Knowledge of reporting and query tools (ad-hoc analysis reports)

  • Technical documentation skills 

Additional Knowledge & Skills

  • IT support experience Required

  • Ability to Diagnosis/Act Upon Alerting

  • Excellent organizational and communication skills

  • Strong Customer Service skills

  • Ability to effectively prioritize and execute tasks 

  • Self-motivated and directed, with keen attention to detail

  • Make recommendations to improve and gain efficiency for existing processes

  • Experience with high volume data

  • Availability for On-Call Rotation

  • Critical Thinking/Ownership of Peer Review

  • Agent of Change in a fast-paced environment.

  • Export, transform, and load (ETL) experience desired

  • Healthcare/Retail Pharmacy industry experience a plus

Candidates must be authorized to work in USA. Sponsorship is not available for this role.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$36.60 - $61.00

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

Postuler Découvrir l'emplacement

McKesson a pris connaissance d'arnaques en ligne liées au recrutement dans lesquelles des individus non affiliés à McKesson ou autorisés par celle-ci utilisent le nom de McKesson (ou d'entités affiliées, telles que CoverMyMeds ou RxCrossroads) dans des courriels frauduleux, des offres d'emploi ou des messages sur les réseaux sociaux. Compte tenu de ces arnaques, veuillez garder à l'esprit ce qui suit :

 

  • Les conseillers en talent de McKesson ne demanderont jamais d'argent ni d'informations de carte de crédit dans le cadre d'une candidature à un emploi chez McKesson.
  • Les conseillers en talent de McKesson ne communiquent pas avec les candidats via des salles de discussion en ligne ou en utilisant des comptes courriels tels que Gmail ou Hotmail. Notez que McKesson s'appuie sur un assistant virtuel (Gia) pour certaines communications liées au recrutement avec les candidats.
  • Les offres d'emploi de McKesson sont publiées sur le site de carrières de McKesson: careers.mckesson.com.