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What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Work Arrangement: This is a fully remote position requiring frequent travel within Edmonton and its surrounding areas. Travel will also be required within Northern Alberta, Saskatchewan and Manitoba. Mileage reimbursement applies.

Job Summary:

The Sr. Specialist coordinates and delivers services related to a McKesson Specialty Health patient support program. The role involves interaction with patients, families, physicians, nurses, other HCPs, the client, and McKesson’s multidisciplinary team through web-based, phone, and in-person communication. The Sr. Specialist must follow all corporate, divisional, departmental, and program-specific SOPs.

Section A - Specific Responsibilities:

Program Coordination & Case Management

• Perform patient and HCP registration according to program protocols.

• Review and validate information to initiate services accurately.

• Schedule next steps based on program protocols to ensure continuity of care.

• Enter data collected at all points of contact.

• Conduct reimbursement investigations with public/private payers, coordinate Special Authorization submissions, and manage escalations per program guidelines.

• Liaise with physicians’ offices, clinics, infusion service providers, the Specialty Pharmacy team, and other stakeholders to ensure coordinated service delivery.

• Complete financial eligibility assessments based on program criteria.

• Manage caseload within assigned territory.

Patient & Family/Caregiver Support

• Serve as initial contact for clinics requesting patient onboarding.

• Assess readiness for learning and schedule pump training accordingly.

• Provide disease‑specific education to patients and families.

• Train patients, families, and HCPs on infusion pumps.

• Facilitate delivery of medication and infusion supplies.

• Communicate learning barriers to clinics.

• Troubleshoot pump issues and coordinate replacement when required.

• Provide support for side‑effect management.

• Notify clinics of relevant patient communications as required by the program.

• Conduct follow‑up calls/visits based on patient/family competency and needs.

• Respond to ad hoc patient, family, or clinic inquiries using program guidelines.

• Provide additional support for patients with physical challenges or limited support networks, which may require extra travel.

• Identify and report AE/SAE/PCs according to program instructions.

• Participate in the rotation for 24/7/365 on‑call support.

• Deliver pump training to clinic or ward nursing staff upon request.

• Document all interactions in the McKesson database.

• Communicate key patient issues to colleagues when unavailable.

• Maintain current knowledge of McKesson SOPs and program practices.

Section B – General Responsibilities:

• Support continuous improvement activities (process, quality, training).

• Maintain accuracy of program documentation.

• Participate in subject‑matter meetings as required.

• Communicate effectively with the multidisciplinary team.

• Participate in after‑hours emergency call rotation based on program guidelines.

Section C – Position Requirements:

Education & Experience

• Licensed RN with minimum 5 years of nursing experience.

• Preferred experience: ICU, Emergency, Cardiology, or Respirology.

• Valid provincial driver’s license and reliable vehicle.

• Flexibility to travel (approx. 50%).

Skills & Competencies

• Strong teaching skills adaptable to patient/family needs.

• Excellent presentation, communication, and interpersonal skills.

• Bilingualism in French is an asset.

• Strong listening, questioning, and problem‑solving skills.

• Knowledge of public and private reimbursement processes.

• Ability to work independently and collaboratively within a multidisciplinary team.

• Strong computer skills.

• Ability to work flexible hours and travel on short notice.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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