Responsable – Surveillance des applications et observabilité /Application Monitoring & Observability Lead
Saint-Laurent, CanadaSuccess Profile
What makes a successful Responsable – Surveillance des applications et observabilité /Application Monitoring & Observability Lead? Here are the top traits.
- Conceptual
- Proactive
- Problem-Solver
- Strategic
- Technologically Savvy
- Visual Thinker
Culture
Accomplish
Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.
Innovate
Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.
Grow
Join a supportive environment where you can advance your career and develop both personally and professionally.
Benefits
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Coverage you can rely on
- Medical, Dental, and Vision
- Health Spending Accounts
- Flexible Spending Accounts
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Benefits that go beyond your base pay
- 401(k) (U.S.)
- Pension (Canada)
- Employee Stock Purchase Plan
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Support for total well-being
- Mental Health Programs
- Flexible Schedules
- Paid Time Off
- Wellness Program
- Education Reimbursement
- Volunteer Opportunities
- Flexible Work Environment
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A culture powered by belonging
By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare—connecting the right talent to the right roles to solve our most critical challenges.
Responsibility
McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien-être de nos gens et des personnes que nous desservons sont prioritaires—et nous tiennent à cœur.
Ce que tu fais chez McKesson a de l’importance. Nous favorisons une culture où tu peux t’épanouir et avoir un impact, et où tu es encouragé à proposer de nouvelles idées. Ensemble, nous façonnons l’avenir de la santé pour nos patients, nos communautés et nos équipes. Si tu souhaites dès aujourd’hui contribuer à la santé de demain, nous aimerions avoir de tes nouvelles.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Responsable Surveillance des Applications et Observabilité
Résumé
Responsable de définir et de mettre en œuvre une approche cohérente et à l’échelle de l’entreprise en matière de surveillance des applications, d’observabilité et de support opérationnel. Ce rôle pilote l’adoption de pratiques standardisées, d’outils et de processus proactifs afin d’améliorer la fiabilité, la visibilité et la performance des systèmes.
Vos responsabilités
Définir et déployer une stratégie unifiée de surveillance et d’observabilité pour l’ensemble des applications
Standardiser les outils, les métriques, les seuils d’alerte et les pratiques à travers les équipes
Mettre en place des tableaux de bord centralisés pour assurer une visibilité complète de la santé des systèmes
Identifier les lacunes en matière de couverture de surveillance et mettre en œuvre des améliorations
Mettre en place des mécanismes de détection proactive des anomalies et de la dégradation des performances
Réduire les incidents en production grâce à des pratiques préventives basées sur les données
Définir et suivre les indicateurs clés (disponibilité, performance, fiabilité, temps de rétablissement)
Diriger les analyses de causes profondes et assurer la mise en place d’actions correctives durables
Identifier et mettre en œuvre des opportunités d’automatisation
Concevoir et encadrer la création de scripts, de workflows et de runbooks automatisés
Réduire les interventions manuelles et améliorer l’efficacité opérationnelle
Promouvoir des systèmes résilients et auto-correctifs
Définir et faire respecter les standards opérationnels, les modèles de gouvernance et les responsabilités
Assurer l’alignement des équipes sur des pratiques cohérentes et évolutives
Garantir le respect des exigences de sécurité, d’audit et de performance
Agir comme leader transversal auprès des équipes développement, QA, opérations et support
Collaborer étroitement avec les responsables de service et les équipes de livraison
Conduire le changement organisationnel et promouvoir une culture d’excellence opérationnelle
Fournir des tableaux de bord à destination de la direction
Analyser les tendances et recommander des améliorations stratégiques
Piloter les initiatives d’amélioration continue et assurer leur adoption durable
Votre profil
- Solide expertise en support applicatif, opérations, surveillance et observabilité
- Expérience avérée dans la mise en place de standards et pratiques à l’échelle de l’entreprise
- Excellente compréhension des environnements cloud, infrastructure et applications d’entreprise
- Expérience en automatisation, scripting et optimisation des opérations
- Forte capacité d’influence et de leadership sans autorité hiérarchique directe
- Capacité à remettre en question les pratiques existantes et à piloter le changement
- Orientation résultats avec un fort focus sur la performance et l’amélioration continue
Exigences minimales
- Diplôme ou expérience équivalente et nécessite généralement 10 ans ou plus d’expérience pertinente. Moins d’années sont requises en cas de maîtrise ou de doctorat dans un domaine pertinent.
Compétences et expériences souhaitées
- Expérience avec des outils modernes d’observabilité (Datadog, Dynatrace, Splunk, New Relic)
- Connaissance des pratiques SRE (SLI/SLO) et fiabilité des systèmes
- Expérience dans des environnements d’entreprise à grande échelle ou réglementés
- Familiarité avec les environnements DevOps, CI/CD et architectures cloud-native
- Expérience dans des initiatives de transformation ou de standardisation à l’échelle de l’entreprise
Application Monitoring & Observability Lead
Summary
Lead the definition and implementation of a consistent, enterprise-wide approach to application monitoring, observability, and operational support. This role drives standardized practices, tooling, and proactive operations to improve system reliability, visibility, and performance across all teams.
What You’ll Do
Define and implement a unified monitoring and observability strategy across all applications
Standardize tools, metrics, alerting thresholds, and practices across engineering and operations teams
Establish centralized dashboards to provide full visibility into system health and performance
Identify gaps in monitoring coverage and implement improvements
Develop proactive detection mechanisms to identify anomalies and performance degradation
Reduce incidents through preventive, data-driven practices
Define and track key operational metrics such as availability, performance, reliability, and recovery time
Lead root cause analysis and ensure sustainable corrective actions
Drive automation across monitoring, alerting, and operational workflows
Guide development of scripts, automated runbooks, and self-healing capabilities
Improve efficiency by reducing manual intervention
Define and enforce operational standards, governance models, and accountability frameworks
Ensure compliance with security, audit, and performance requirements
Align teams to consistent, scalable operational practices
Act as a cross-functional leader across development, QA, operations, and support teams
Partner with service managers and delivery teams to drive adoption of best practices
Lead organizational change and promote a culture of operational excellence
Deliver executive-level dashboards and insights on system performance
Analyze trends and recommend strategic improvements
Lead continuous improvement initiatives and ensure long-term adoption of best practices
What You Bring
- Deep expertise in application support, monitoring, observability, and operations
- Proven experience implementing enterprise-wide standards and cross-team practices
- Strong understanding of cloud platforms, infrastructure, and enterprise applications
- Experience with automation, scripting, and operational optimization
- Strong leadership and influencing skills without direct authority
- Ability to drive change, challenge existing practices, and improve operational maturity
- Results-oriented mindset focused on reliability, performance, and continuous improvement
Minimum Requirements
- Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications.
Preferable Skills & Experience
- Experience with modern observability platforms (e.g., Datadog, Dynatrace, Splunk, New Relic)
- Knowledge of SRE practices, SLIs/SLOs, and reliability engineering principles
- Experience in large-scale enterprise or highly regulated environments
- Familiarity with CI/CD, DevOps, and cloud-native architectures
- Prior experience driving enterprise transformations or platform standardization
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Notre échelle salariale de base pour ce poste
Our Base Pay Range for this position
$116,300 - $193,800McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
- McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
- McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
- McKesson job postings are posted on our career site: careers.mckesson.com