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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description

McKesson’s Provider Solutions is experiencing significant growth, focus and investment. To support our business goals, we are seeking a highly skilled Product Application Engineer to support our e-commerce application.  In this role, you will become one of the subject-matter-experts (SMEs) on the application.  You will also provide world-class assistance to customers (internal & external) to resolve their issues within our e-commerce application. 

Key Responsibilities

• Deeply understand the e-commerce application and its integrations with both internal & external systems.
• Support internal & external customers with support issues as well as provide an understanding of application capabilities.
• Provide technical assistance that supports the implementation and maintenance of business systems.
• Ability to document system design and functionality, creating and maintaining a thorough knowledge base. 
• Coordinate application releases, ensuring the appropriate change control process and release readiness checklist have been completed.
• Coordinate with the software delivery team to understand new features that are being released to ensure adequate knowledge is maintained by this role for support needs.
• Assist the production support team when needed to resolve system issues.
• Support server maintenance such as certificate renewals and upgrades.
• Ability to implement & enhance monitoring capabilities of the system to ensure desired system availability.

Minimum Requirements

• A degree or equivalent and typically requires 4+ years of relevant experience.

Critical Skills

• 3+ years of experience working in an application support role, showcasing ability to diagnose & debug issues.
• Experience coordinating with development teams, product managers, internal support teams, and external customers.
• Strong understanding of CI/CD tools and practices (e.g., Jenkins, GitHub Actions, Azure DevOps).
• Experience with infrastructure automation tools (e.g., Terraform, Ansible, CloudFormation).
• Passion to learn with minimal guidance & assistance.
• Experience working with logging tools, such as Dynatrace and LogRocket.
• Experience completing Root Cause Analysis (RCA).
• Experience working in a large system with multiple internal & external integration points, including (not limited to) APIs and database connections.
• Demonstrated experience as a self-starter, motivated, and with the ability to determine solutions and solve problems independently.
• Understanding of basic server & infrastructure configuration & set up.
• Experience working with databases, writing stored procedures, writing complex queries for data, understanding principles of relational database design (foreign Keys, indexes, etc).
• Excellent verbal & written communication skills

Please note that only candidates authorized to work in the US will be considered for this position. Sponsorship is not available.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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