La santé de demain commence par… Le soutien à toutes les idées.

Location: Memphis, TN, USA - 4836 Southridge Blvd 

Shift - Monday-Thursday 2pm-10:30pm & Friday 1pm-9:30pm

Note - Shift subject to change based on the needs of the business. OT may be required and is mandatory if required.

Compensation will depend on the person selected. A $1.50/hr shift differential will be offered along with base pay.

Job Summary

The Mid-shift Case Team Team Lead will oversee and guide a team responsible for case management operations during the designated mid-shift hours, ensuring efficient workflow, high-quality service, and compliance with company standards and regulatory requirements.

Key Responsibilities

• Supervise, mentor, and train a team of Case Managers, fostering a collaborative and productive work environment.

• Monitor team performance, productivity, and adherence to service level agreements (SLAs) and key performance indicators (KPIs)

• Conduct regular team meetings, performance reviews, and provide constructive feedback to team members.

• Manage daily case assignments, prioritize workloads, and reallocate resources as needed to meet operational demands.

• Serve as an escalation point for complex case issues, resolving problems efficiently and effectively.

• Ensure accurate and timely documentation of all case activities and communications in the relevant systems.

• Identify opportunities for process improvement and contribute to the development and implementation of new strategies to enhance team efficiency and effectiveness.

• Collaborate with other team leads and departments to ensure seamless handoffs and consistent service delivery.

• Maintain a thorough understanding of McKesson's products, services, policies, and relevant regulatory guidelines.

• Other tasks may be assigned by leader

Minimum Qualifications:

• Typically requires 5+ years of related experience

Additional Skills and Qualifications

• 5 years of work experience in a warehouse or distribution center is preferred. Case Management experience preferred. A minimum of 6 months of McKesson experience is required for internal employees

• Power Industrial Equipment (Reach Truck, Electric Pallet jack, Order (Cherry) Picker) experience would be considered a strong asset; location is willing to train, but, must be able to maintain certifications

• Familiarity with Accumax would be preferred

• Leadership/team building skills, including coaching and fostering engagement and collaboration across cross-functional departments

• Excellent written and verbal communication skills with the ability to lead individuals and meet SLAS, SOPs, and targets

•  Must be a positive change team member that demonstrates passion and commitment to the success of the team and individuals

• Good problem solving and critical thinking skills with the ability to see the “big picture” and be proactive

• Demonstrated ability to be organized and manage multiple priorities and work effectively in a fast-paced environment

• Strong attention to detail, analytical skills and judgement within broadly defined policies and practices.

• Ability to anticipate and adapt to change and direct or redirect efforts.​

• Knowledge of healthcare regulations and compliance standards relevant to case management is a plus.

• Ability to work the specified mid-shift hours consistently.

Physical Demands (may include all or some of the following, some only on occasion):

• General office demands

• Must be comfortable working at heights

• Must be comfortable working in refrigerated areas when required

• Ability to walk up to 10 miles throughout the course of a shift (steps vary per shift) 

• Ability to lift 20-50 pounds repetitively throughout the course of a shift without assistance; ability to lift greater weights in a team lift (weight varies based on product)  

• May sit, stand, stoop, bend and walk intermittently during the day.

• May sit or stand seven (7) to ten (10) hours per day.

• May be necessary to work extended hours as needed.

• Finger dexterity to operate office equipment required.

• May need to work in cold or refrigerated areas

• Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.

• Must be able to hear normal voice sounds