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Tomorrow's health is... Defining a new possible.

Process Improvement Lead

London, United Kingdom Job ID JR0139660 Category General Project Management, Business & Strategy Post Date Dec. 05, 2025
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ClarusONESourcing Services, LLP,provides strategic generic pharmaceutical services for both Walmart Stores, Inc. and McKesson Corporation.Its’ mission is to enable access to affordable medicines, which it has successfully been doing since itsinceptionin 2016.

ClarusONEis a joint venture between Walmart and McKesson, two of the top 10 biggest corporations in the USA, according to the Fortune 500 list. Theyhave more than two decades of history working together to improve the quality and lower the cost of pharmaceutical care to patients. This partnership leverages McKesson’sdemonstratedstrength andexpertisein global pharmaceutical sourcing in conjunction with Walmart’s strength and commitment to delivering leading health and wellness services to their customers.

ClarusONESourcing Services is headquartered in London andprides itself on its can-do attitude that has ensured millions of Americanspay lesswhen buyinggeneric pharmaceuticalsevery day.

Job Title:Process Improvementand Operational ExcellenceLead

Location:London, United Kingdom

Job Purpose:

ClarusONEis an innovative business with big ambitions and lots of ideas.Operational Excellence isa core pillar of ourcompany goal to be best in class and for that reason we constantly reassess our ways of working to drive efficiency and improve our customer andcolleagues experience

ClarusONEis constantly evolvingto better support ourMembersand teams,exploringnewways of thinking and changes toessentialbusinessprocesses.

To facilitate this change,we are looking to fill the role of Process Improvement and Operational Excellence Lead toprovide significant supportacross the organisation to develop a culture of process improvement, leadchallenging problem solving projects(in conjunctionwith our technical, product and data teams), help coach our leaders around operational excellence, andmentor more junior colleagues in the development of their ownprocess improvementskill sets.

This role willwork in partnership with allClarusONEteamsandreport directly into theDirector of Process Improvement and Business Execution.This is a high-profile role, ideal for someone witha great understanding ofhow to deliver process improvement, enable operational excellence and help evolve an already goodimprovementculture to being great.

Responsibilities:

Improveefficiency and controls in existing processes

  • End to end process mapping,coordinating withconnected functionsto ensure processes are aligned

  • Improve process efficiency byidentifyingopportunities toeliminateunnecessary activities, reallocate work to the mostappropriate owner,identifyingopportunities toleveragetechnology

  • Support the determinationandconsensus onRACIs and RAPIDs

  • Oversee any changes that areidentified,partneringwithtechnologyteamswherefeasible, supportingour people to bring technology into their ways of working

  • Work with other enabling teams (such as product, technical and data) tocreate new ways of working 

  • Establish processes with a digital first mindset

  • Work with teams to take them through theclassic TPS approach of “standardise, optimise and transform”to step upnewbusiness processesand support them in their journey to automation and digitisation, with the intent ofbest utilisingour people’scapabilities

  • Support other enabling teams to operationalise the impacts they are having on the business to drive enterprise objectives

  • Runchange projects that have a strong process or performance bias

  • Lead change projects, reporting to the LTand supporting inputs into the board

  • Identifyopportunities with teams,prioritise with relevant stakeholders anddrive execution to handover to BAU, ensuring alignment to strategic goals

  • Support the stepping up of governance cycles, working across the full life cycle ofown PI projects, and coaching other team members in best practice

  • Support the roll out of a culture of Process Improvement and Operational Excellence

  • Support and lead elements of the culture roll out programme, working with stakeholders toidentifytheir needs and the business’s baseline across key areas

  • Help design and iterate the programme throughout roll out

Basic/Required Skills:

  • Project management experience (technology experience preferred)

  • Process Improvement experience

  • Lean Six Sigma Black Belt, LCS2a/2bor equivalent QBE

Preferred Skills:

  • Process redesign/creationexperience –leansix sigmaor LCS preferable

  • Well organised, process and team-oriented with the ability to prioritize quickly.

  • Highly motivated self-starter: ability toinitiateand manage work with sense of urgency.

  • Ability to perform in a fast-paced, results driven environment that is constantly changing.

  • Ability to build andmaintainlong term relationships. 

  • Strong analytical and problem-solving skills

  • Excellent communication skills and able to work with all levels of management and internal/external customers to get results quickly – able to communicate complex data to stakeholders in a simplified and action-oriented manner

  • Highly motivatedself-starter;ability toinitiateand manage work with minimal supervision

  • Digital fist mindset

  • Prince 2, Pmbok, MPS etc

  • Pharmaceutical experienceuseful

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McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

  • McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
  • McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
  • McKesson job postings are posted on our career site: careers.mckesson.com.

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