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Recruitment Fraud Warning

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Tomorrow's health is... Defining a new possible.

Customer Service Rep

Arizona, Remote Job ID JR0139932 Category Customer Service, Customer Service & Relations Post Date Dec. 04, 2025
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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

🚀 Join McKesson’s Growing Medical-Surgical Customer Service Team!

💬 Position Overview:

We’re seeking self-driven individuals with strong communication skills and experience supporting customers via phone and email. As the voice of McKesson, you’ll deliver exceptional service to customers across the U.S. with professionalism, empathy, and care.

🌟 Why McKesson?

McKesson is committed to fostering a culture of inclusion, innovation, and continuous learning. We empower our employees to grow their careers while making a meaningful impact in healthcare.

📌 Key Responsibilities:

  • Manage customer requests, order entry, and product education via phone and email

  • Process credits for returns, damages, and other issues

  • Ensure compliance with hazardous materials and cold chain guidelines

  • Provide timely responses to inquiries and documentation requests

  • Collaborate cross-functionally to support customer needs

✅ Qualifications:

  • 1+ year of customer support experience in an office setting

  • Experience with Phone, Chat, and/or Email communication

  • Strong organizational and prioritization skills

  • Intermediate proficiency in Microsoft Outlook and Excel

🎯 Preferred Skills:

  • Experience with JD Edwards, Cisco, case management, or Supply Manager

  • Strong written and verbal communication

  • Medical/pharmaceutical knowledge a plus

  • Team-oriented, detail-focused, and resourceful problem solver

🎓 Education:

High School diploma or equivalent required

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$15.68 - $26.14

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

  • McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
  • McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
  • McKesson job postings are posted on our career site: careers.mckesson.com.

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